Returns & Exchanges

At FOCALLURE.US, we want you to be completely satisfied with your beauty experience; if you are not happy with your purchase, you may return unopened and unused products within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team at support@focallure.us with your order number and the reason for your return to receive authorization.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring all seals are intact, to prevent damage during the transit back to our warehouse.

• 3.
  Ship the Items

  Affix the provided return shipping label to your package and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects and approves the returned items, your refund will be processed to your original payment method within 5-10 business days.